Housing Services Supervisor - SOAR Community Services
Monday to Friday from 8:30am to 4:30pm with flexibility to meet program needs
Duties
SOAR Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living. As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, including access to a 16-hour waiting room, the Housing Resource Centre, as well as emergency shelter, Transitional Housing and Supportive Housing programs.
As part of our Housing Resource Centre, individuals and their families will be able to contact staff for support Monday-Friday between 8:30am-4:30am if they are experiencing or at risk of experiencing homelessness. Clients will be supported with both low-touch and medium-high touch services based on their self-identified needs and will be referred to resources including legal clinics, income support services, food bank services, identification and tax clinics, as well as Brant Access to Housing, Canada-Ontario Housing Benefit, and the Housing Stability Fund in addition to being supported with housing searches and learning their rights and responsibilities as a tenant to prepare for successful tenancy.
The Supportive Housing Program assists clients to secure safe, affordable housing within the community. Clients are supported by a Supportive Housing Counsellor and rent supplements are available to help bridge the difference between the client’s ability to pay and the market rent to a maximum amount.
As the Housing Services Supervisor, you will:
• Supervise staff, participate in the recruiting process for program staff and provide guidance in staff performance management.
• Apply the principles of the Housing First approach in day-to-day work and interactions.
• Work collaboratively with the Housing Services team to ensure program delivery to all clients.
• Prepare monthly statistical reports and billing summaries.
• Integrate a harm reduction approach.
• Develop and evaluate program activities and client groups.
• Assist with the development and implementation of the departmental work plan.
• Facilitate department and sector case management meetings.
• Liaise with local landlords and referring agencies.
• Support with managing program funding and purchasing of necessary supplies; and
• Provide support counselling and life skills training to clients and monitor their progress towards independence.
Start date: March 24, 2025
Qualifications
- Have a college diploma in the Human/Social Services field.
- Have a minimum of 2 years’ combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness.
- Be proficient in MS Office and be familiar with databases.
- Have access to reliable transportation.
- Be able to manage occasional exposure to vicarious traumatic stress.
- Be able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.
Eligibility
The Agency values the diverse and intersectional identities of its clients and staff. The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff. The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
The Agency encourages applications from all qualified individuals. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.
Benefits
• An Employee Assistance Plan for all staff and their families
• Full Time staff start at 3 weeks’ vacation (pro-rated the first year)
• Paid time off for all staff (pro-rated the first year)
• Fun events for all staff
• Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff.
• Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff.
• An Agency committed to ensuring your physical and mental health/safety is paramount.
How to Apply
Please send resume and cover to danielle.woodman@soarcs.ca. Apply by March 4, 2025
Reference: Supervisor, Housing Services
If you would like assistance with your job search or in applying to this position, please contact SOAR Community Services at 519-756-7665 or employerservices@soarcs.ca and let us know how we can help!