Manager, Human Resources & Organizational Effectiveness
Why Work for SOAR Community Services
About SOAR Community Services
SOAR Community Services (formerly St. Leonard's Community Services) has been an established part of the community for more than 55 years, and is accredited for our excellence in serving children, youth, adults, and families.
Our Values
These aren’t just “lip-service” to us – we work and live by them. If you do, too, we want to talk to you!
- Inclusive – we value everyone and their unique perspectives and journeys
- Compassionate – we care about our clients, our staff, partners, and the communities we serve
- Collaborative – we work together to support our clients and community
- Integrity – we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
- Innovative – we are open to change and continuous improvement
- Genuine – we are honest, respectful, and authentic with our clients, each other, and our partners
- Optimistic – we believe that everyone can accomplish their goals
Full-time Mon to Fri, 37.5 hrs./week
Duties
SOAR Community Services is seeking a compassionate and strategic leader to join our team as the Manager of Human Resources & Organizational Effectiveness. This leadership role combines operational excellence with strategic impact. In addition to managing core human resources (HR) functions, the Manager plays a key role in advancing agency-wide priorities. The position supports organizational design, succession planning, and change management, while fostering a culture of collaboration, continuous improvement, and performance excellence. Through strategic alignment of people and processes, this role helps build a resilient, inclusive, and high-performing workplace that supports SOAR’s purpose and sustainability.
What You’ll Do
- Leads strategic workforce planning, including staffing analysis, recruitment, retention, and organizational design to align with agency goals
- Oversees HR compliance, ensuring staff files, job descriptions, and processes meet ministry, legislative, and accreditation standards
- Supports payroll and benefits administration, including bi-weekly payroll processing, expense claims, pension plans, and corrective actions
- Coordinates workplace safety and injury claims, including investigations, reporting, and participation in the Joint Health and Safety Committee
- Provides HR advisory support to leaders on performance management, disciplinary actions, terminations, and return-to-work plans
- Maintains accurate HR documentation, including organizational charts, Records of Employment, and correspondence with ministries and governing bodies
- Monitors employment legislation and recommends policy updates to ensure legal compliance in HR practices and documentation
- Leads agency training strategy, ensuring mandatory training compliance, liaising with external trainers, and evaluating training effectiveness
- Responds to internal and external HR inquiries, including job fairs, student placements, and public interest in employment or volunteer opportunities
- Drives organizational effectiveness, using HR data analysis, performance metrics, and change management strategies to support continuous improvement and innovation
Qualifications
- University Degree in related field and/or college diploma related to Human Resources
- CHRP designation required
- Minimum of 3 years’ leadership experience in Human Resources, preferably in social services
- Knowledge related to quality improvement, change management, and organizational development
- Must have access to reliable transportation, as some travel may be required
- Mediation / Conflict Resolution / Leadership training preferred
Eligibility
As soon as possible
Benefits
- Comprehensive health, dental, vision, and travel insurance
- 3 weeks’ vacation, 60 hours of personal leave, 15 wellness hours (pro-rated in first year)
- Employee Assistance Program (EAP) for all staff and their families
- RSP/TFSA matching for eligible staff
- Professional development opportunities
- A supportive, values-driven workplace that prioritizes your well-being
- Hybrid workplace (1 day per week work from home)
How to Apply
Email Applications to: derek.chechak@soarcs.ca| Reference: HR Manager
Our Commitment to Job Seekers
SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.
The Agency values the diverse and intersectional identities of its clients and staff. The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff. The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
The Agency encourages applications from all qualified individuals. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.
Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.