Crisis Phone and Walk-in Service

Counsellor with her hand on a patients shoulder.

Our Crisis Counsellors can support you 24 hours a day, 7days/week, 365 days/year. Call the Crisis Phone Line at:

(519) 759-7188 or 1 (866) 811-7188

We also offer Mental Health Walk-In Clinic: 225 Fairview Dr., from 2 p.m. to 7 p.m. on Monday and Wednesday.

Crisis Counsellors use Brief Solution Focused Therapy and Crisis Intervention to support people who call or walk-in to access service. Crisis Counsellors offer:

  • Safety planning
  • Coping skills / self-soothing management
  • Connection to our Addiction Services
  • Referrals to our COAST program
  • Connections to other community services as required
  • Naloxone Kits and Harm Reduction Supplies

For more information contact the crisis line at (519) 759-7188 or 1 (866) 811-7188.

text saying "Proud partner in" with a yellow circle and the numbers 9-8-8

SOAR Community Services is a proud partner in 9-8-8, Canada’s new helpline for anyone who is thinking about suicide or who is worried about someone they know. As a 9-8-8 partner, we are part of a network of local, provincial and territorial, and national crisis lines across the country whose responders take 9-8-8 calls and texts. There is no wrong way to ask for help – whether someone reaches out to 9-8-8 or our existing crisis line, someone will be there to give them the support they need. Reach out for help whenever you need it.